Frequently Asked Questions
1. If I enter two people on the Opportunity Drawing form, do we both get in if drawn?
Yes. Random drawing is done by form. If your form is drawn and you only listed yourself, just one registration spot will be offered. If your form is drawn and you listed two people, both will be notified and offered an available registration spot.
2. Are all of the events for the weekend in one location?
The majority of the events are being held at our host hotel. Both the Hearties launch party on Friday and the Meet the Stars events are at the host hotel. For the Hope Valley tours on Sunday, you will be transported via bus to set.
3. When should I make my travel arrangements?
Travel arrangements should not be made until you have a registration confirmation through the EventBrite system (step two of the opportunity drawing). Any travel arrangements made prior to that are done at your own risk, and any costs incurred are your responsibility.
4. Where is the closest Airport?
There are two nearby airports. Vancouver International Airport (YVR) is the larger of the two. There is also Abbotsford International Airport (YXX) nearby. In the past, some Hearties flew into Seattle, Washington and drove to Vancouver.
5. What do I wear?
Layers, layers, and layers. Most of the events will be inside, however, the set tour will be outdoors. Vancouver has quite a bit of rain, so don't forget your umbrella and rain/snow/waterproof boots! It may be quite muddy on the set tour. Casual to business casual would be best, although you can dress up as fancy as you would like for the events.
6. Do I need a passport to cross the border into Canada?
Please note that documents required vary by your state of residence and if you are driving across the border or flying into Canada. Regulations for border crossing can also change frequently. What does this mean? Do not rely on other Hearties to determine what document is needed. In most cases, you will need a passport, but please research this matter thoroughly and give yourself plenty of time to obtain the appropriate document if needed. View travel information on the US Dept of State travel page (travel.state.gov) to determine what documents you need. There is also great information provided by the Canadian Border Services Agency about what to expect at the border.
7. Will I be able to use my cell phone in Canada?
Check with your cell phone provider about international calling plans while in Canada. These will vary with your personal plan and provider.
8. Will I have foreign transaction fees if I use my credit card/debit card in Canada?
Check with your credit or debit card to see if there are international fees per transaction. This varies by provider and can add up quickly, so do your homework by contacting them before you go. It is also a good idea to notify them of your travel dates when you will be using the card internationally.
9. Do I need to get any Canadian currency for my trip?
This is truly a personal preference if you want to travel with credit cards or cash for your trip. If you choose to use cash, and bring only US Dollars (USD), some establishments may not accept it. Some may accept the US Dollar, but not give you a favorable exchange rate. If you decide to bring Canadian currency with you, most banks in the states have currency exchange services (give yourself plenty of lead time though, because many have to order the currency).
10. I want to see (insert favorite actor here)! Will he/she be there?
We are unable to guarantee that any particular actor will be in attendance due to the nature of production and personal schedules. We can tell you that a very high percentage of the cast went above and beyond to attend the first three Hearties Family Reunions. We anticipate that they will do their best to be at #HFR4! We do not expect Daniel Lissing to attend.
11. Can I bring gifts for the cast?
Due to the number of Hearties in attendance, we ask that you refrain from bringing gifts for the cast. You are welcome to bring cards and/or notes for them!
12. Can I bring gifts to share with all Hearties in attendance?
The HFR team will not be accepting and/or distributing items brought by Hearties this HFR. In addition, if you wish to bring a gift for all Hearties in attendance, you are responsible for any costs incurred to bring or ship these items to Canada. Please be sure to research this as there are customs fees associated with carrying or shipping items to Canada.
13. What do I need to bring with me to HFR check-in?
We have two check-in times available this year. Thursday, October 18, 7 p.m. - 9 p.m. for you early arrivals and Friday, October 19, 1 p.m. - 3 p.m. Check-in will take place at the host hotel. The following items will be required at check-in:
- Form of identification for individuals 18 and older (Passport, drivers license, or state I.D.). Identification is not required for attendees who are minors, however they must be accompanied by adult at check-in.
- Production release form (this will be sent to all attendees prior to the event via EventBrite email)
14. Is there an age limit to attend? Can I bring my child?
"When Calls the Heart" is a family show, so there is no age limit to attend the Hearties Family Reunion. Please note, however, that a paid registration is required for each individual, with the exception of infants. Out of consideration for all Hearties, our hope is that every individual (adult or child) in attendance is a fan of the show, as spaces are limited.
15. Is Hope Valley handicap accessible?
The Jamestown movie set, known to us as Hope Valley, contains gravel and dirt roads, wooden slatted walkways, steps up and down into set buildings and restrooms that do not accommodate wheelchairs. If you have a confirmed registration, and believe that accessibility for the Hope Valley tour may be an issue for you, please send an email to firstname.lastname@example.org.
16. When I complete Step One of the Opportunity Drawing, will I receive a confirmation email?
No. A confirmation email is not sent at the first step of the process, however you will receive a "Thank you for entering..." message ON the page where the form was previously listed.
17. When will the 300 individuals be notified that they are chosen in the Opportunity Drawing?
After the submission period closes on June 10, 2018 at 8 p.m. EST, the drawing process will begin. Individuals will be notified via email and have 48 hours to claim their spot and pay for their registration. If the spot is not claimed, we move on to the next Heartie. You should continue to check your email regularly! We will post once all 300 spots have been filled. See the Waiting List (Step Three) section on the Register page regarding what happens after all spots are full.
18. Is there transportation provided to the Burnaby Museum event on Friday?
Yes! We have secured a shuttle to transport Hearties to and from the host hotel for this event. Please note that the time listed for this event is 10 a.m. - 1 p.m. and Hearties do not need to attend the entire time, just be sure to give yourselves enough time to check out all Burnaby has to offer. We plan to run the shuttle between the hotel and Burnaby regularly, but do plan on some wait time if you are utilizing this transportation option. Using the shuttle is not required, but we wanted to give Hearties without a vehicle this option.
19. How early should I arrive for the events of the weekend to get in line?
Good news! We have a seating assignment system in place this year so that Hearties don't have to wait in line to try to secure the best seat. Your seat will be determined by random drawing when you check-in for HFR4. It's best if you check-in at the same time as those that you want to sit with, as individuals will need to be present to secure their seat assignment (groups no greater than four individuals). No need to worry about all the details at this point - we will walk you through it at HFR4 check-in.
20. Can I bring my own item to have autographed?
Autographs will not be part of the cast interaction this year, however, Hearties in attendance will be gifted a special autographed item.
Didn't find the answer to your question? Click here to submit a question to the HFR team!