Frequently Asked Questions
1. Are all of the events for the weekend in one location?
The majority of the events are being held at our host hotel. Both the Hearties launch party on Friday and the Meet the Stars events are at the host hotel. For the Hope Valley tours on Sunday, you will be transported via bus to set.
2. When should I make my travel arrangements?
Travel arrangements should not be made until you have a registration confirmation through the EventBrite system (step two of the opportunity drawing). Any travel arrangements made prior to that are done at your own risk, and any costs incurred are your responsibility.
3. Where is the closest Airport?
There are two nearby airports. Vancouver International Airport (YVR) is the larger of the two. There is also Abbotsford International Airport (YXX) nearby. In the past, some Hearties flew into Seattle, Washington and drove to Vancouver.
4. What do I wear?
Layers, layers, and layers. Most of the events will be inside, however, the set tour will be outdoors. Vancouver has quite a bit of rain, so don't forget your umbrella and rain/snow/waterproof boots! It may be quite muddy on the set tour. Casual to business casual would be best, although you can dress up as fancy as you would like for the events.
5. Do I need a passport to cross the border into Canada?
Please note that documents required vary by your state of residence and are dependent on if you are driving across the border or flying into Canada. Regulations for border crossing can also change frequently. What does this mean? Do not rely on other Hearties to determine what document is needed. In most cases, you will need a passport, but please research this matter thoroughly and give yourself plenty of time to obtain the appropriate document if needed. View travel information on the US Dept of State travel page (travel.state.gov) to determine what documents you need. There is also great information provided by the Canadian Border Services Agency about what to expect at the border.
6. Will I be able to use my cell phone in Canada?
Check with your cell phone provider about international calling plans while in Canada. These will vary with your personal plan and provider.
7. Will I have foreign transaction fees if I use my credit card/debit card in Canada?
Check with your credit or debit card to see if there are international fees per transaction. This varies by provider and can add up quickly, so do your homework by contacting them before you go. It is also a good idea to notify them of your travel dates when you will be using the card internationally.
8. Do I need to get any Canadian currency for my trip?
This is truly a personal preference if you want to travel with credit cards or cash for your trip. If you choose to use cash, and bring only US Dollars (USD), some establishments may not accept it. Some may accept the US Dollar, but not give you a favorable exchange rate. If you decide to bring Canadian currency with you, most banks in the states have currency exchange services (give yourself plenty of lead time though, because many have to order the currency).
9. I want to see (insert favorite actor here)! Will he/she be there?
We are unable to guarantee that any particular actor will be in attendance due to the nature of production and personal schedules. We can tell you that a very high percentage of the cast went above and beyond to attend the first four Hearties Family Reunions. We anticipate that they will do their best to be at HFR5!
10. Can I bring gifts for the cast?
Due to the number of Hearties in attendance, we ask that you refrain from bringing gifts for the cast. You are welcome to bring cards and/or notes for them.
11. Can I bring gifts to share with all Hearties in attendance?
No, the HFR team will not be accepting and/or distributing items brought by Hearties to HFR.
12. What do I need to bring with me to HFR check-in?
We have two check-in times available this year. Thursday, October 3, 7 p.m. - 9 p.m. for early arrivals and Friday, October 4, 1:30 p.m. - 3 p.m. Check-in will take place at the host hotel. The following items will be required at check-in:
Form of identification for individuals 18 and older (Passport, drivers license, or state I.D.). Identification is not required for attendees who are minors, however they must be accompanied by adult at check-in.
Production release form (this will be sent to all attendees prior to the event via email)
13. Is there an age limit to attend? Can I bring my child?
"When Calls the Heart" is a family show, so there is no age limit to attend the Hearties Family Reunion. Please note, however, that a paid registration is required for each individual, with the exception of infants. Out of consideration for all Hearties, our hope is that every individual (adult or child) in attendance is a fan of the show, as spaces are limited.
14. What is the accessibility of Hope Valley like?
The Jamestown movie set, known to us as Hope Valley, contains gravel and dirt roads, wooden slatted walkways, steps up and down into set buildings and restrooms that do not accommodate wheelchairs. If you have a confirmed registration, and believe that accessibility for the Hope Valley tour may be an issue for you, please send an email to firstname.lastname@example.org.
15. How early should I arrive for the events of the weekend to get in line?
Good news! We have a seating assignment system in place this year so that Hearties don't have to wait in line to try to secure the best seat.
17. Can I bring my own item to have autographed?
Autographs will not be part of the cast interaction this year, however, Hearties in attendance will be gifted a special autographed item.
18. Are airfare and hotel included in my registration fee?
19. Is there transportation available from the airport to the host hotel?
The host hotel does not offer a shuttle, however the SkyTrain is only a block away. Detailed directions are available on the hotel website. Additionally, some Hearties in the past have shared rental cars and rides. The Chat page has a section to connect with other attendees under “Ride Sharing.”
20. Will I be able to fit in mass or a church service during HFR?
For any interested Hearties, Father Randy Mattox will be offering a Saturday evening mass after the movie night. On Sunday, those with an afternoon tour of Hope Valley will have their Sunday morning free to spend as you please. Just check your times as you won’t want to be late for boarding the bus to Hope Valley!
21. Do I need to sign up for the event at the Burnaby Museum?
No sign-up required. This event is open to all HFR5 attendees! We are also offering a shuttle from the host hotel to the museum which will pick up outside of the hotel lobby.
22. Will I get a confirmation email regarding which Hope Valley Tour I’m on?
No additional email confirmation is sent for your Hope Valley Tour. It is a sign-up, not a request. This means if you signed up for the morning tour, you’re on it. If you chose the afternoon tour, we’ll see you in the afternoon! If you forgot what tour you are on, don’t worry… we’ll remind you when you check-in.
23. What meals are included?
Friday dinner, Saturday breakfast and lunch are all included in your registration fee.
24. Is there a ticket I need to print and bring with me?
There is no ticket that needs to be printed. Be sure to scroll up to see what items are REQUIRED at check-in.
Didn't find the answer to your question? Click here to submit a question to the HFR team!